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Münch Chemie International GmbH

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Complaint Management

Complaint management

Our daily work is based on an intercultural management approach that is oriented towards tolerance and openness. We actively cultivate an open cooperation within the company, in which concerns regarding ethically unacceptable or unlawful behaviour as well as integrity concerns of employees, but also of external third parties, are always heard.

Our complaints office is firmly implemented in our organisational structures and is available any time at

All concerns relating to topics of our Code of Conduct can be addressed to our complaints office, also anonymously.

All incoming enquiries are consistently followed up. The time required for follow-up can vary greatly. We endeavour to deal with all concerns as quickly as possible. In doing so, we do not tolerate any retaliation against anyone who brings forward a grievance in confidence - regardless of the outcome of our investigation.

Details of complaints procedure